26bd Privacy Policy

Scope of This Policy

This privacy policy applies to 26bd's website (26bd.cam), mobile platform, and all related services. By using our services, you are agreeing to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

Age Restriction

26bd's services are for users aged 21 and above only. We do not knowingly collect personal information from minors. If we learn that we hold information belonging to a minor, we will delete that information immediately.

Registration and Identity Information

When you create an account on 26bd, we collect the following information:

• Full name and date of birth
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address
• Username and password

Financial Information

To process transactions, we collect:

• bKash, Nagad, Rocket, or bank account numbers
• Transaction history and amounts
• Deposit and withdrawal records
• Payment method details

Technical Information

Information collected automatically while you use our platform:

• IP address and device identification details
• Browser type and operating system
• Activity logs on the platform
• Data obtained from cookies and similar tracking technologies
• Session duration and page view information

Gaming Activity Information

To enhance your gaming experience and ensure responsible play, we store:

• Game history and bet details
• Win and loss records
• Time spent on the platform
• User preferences and settings

Service Operation and Improvement

We use your information to create and manage your account, process transactions, and provide customer support. This information also helps us improve the performance and security of our platform.

Identity Verification and Security

To prevent fraud, money laundering, and other illegal activities, we verify identity as part of the KYC (Know Your Customer) process. This is essential for protecting all of our users.

Responsible Gaming

As part of our responsible gaming policy, we monitor your gaming activity so that timely support can be provided if any potential issues arise.

Communication and Notifications

We use your contact information to keep you informed about important account-related updates, transaction confirmations, promotional offers, and service updates. You can unsubscribe from promotional notifications at any time.

Compliance with Legal Obligations

We may use information as needed to comply with applicable laws and regulations and to fulfill legitimate requests from law enforcement authorities.

Payment Processors

Information necessary to complete transactions is shared with payment processors, including bKash, Nagad, Rocket, and bank transfer services. These partners operate under their own privacy policies.

Technology and Service Providers

We use various technology providers to operate the platform. These providers process information only according to our instructions and may not use it for their own purposes.

Legal Authorities

In cases involving court orders, government directives, or legal obligations, we may be required to provide information to the relevant authorities. We always seek legal advice before making any such disclosure.

Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. In such circumstances, we will provide advance notice and the new entity will also comply with this privacy policy.

Essential Cookies

These cookies are essential for the basic functionality of the platform. They maintain your login session, ensure security, and keep core services running. These cookies cannot be disabled.

Performance and Analytics Cookies

These cookies help us understand how users are using our platform. We use this information to improve the quality of our services. Data collected from these cookies is kept in anonymous and aggregated form.

Preference Cookies

These cookies remember your language preference, display settings, and other personalized choices. They make your next visit more convenient.

Managing Cookies

You can control cookies from your browser settings. Please note that disabling certain cookies may affect some functionality of the platform.

SSL Encryption

All data transmitted on our platform is secured through SSL/TLS encryption technology. This prevents your information from being intercepted over the internet.

Secure Data Storage

Your information is stored on secure servers with multiple layers of security to prevent unauthorized access. Passwords and sensitive information are always stored in encrypted form.

Access Controls

Only authorized personnel can access your information, and their access is limited to only the amount of information needed to carry out their responsibilities. All staff are bound by confidentiality agreements.

Security Reviews

We regularly review and update our security measures. Periodic security audits are conducted to identify potential vulnerabilities.

Data Breach Response

In the event of a data breach, 26bd will notify affected users and the relevant authorities within the timeframe required by law and will promptly take corrective action.

Right to Access Information

You may ask at any time what information 26bd holds about you. If you contact our support team, we will provide this information within a reasonable time.

Right to Correct Information

If there is any error in the information we hold about you, you can request a correction. You can update your information by accessing your account settings or by contacting our support team.

Right to Request Deletion

Where there are no legal or regulatory obligations preventing it, you may request to close your account and have your information deleted. Please note that financial transaction records may be required to be retained for a specified period for legal reasons.

Right to Opt Out of Marketing Communications

You may unsubscribe from promotional emails or notifications at any time. However, it is not possible to stop sending important account and security-related notifications.

Right to Lodge a Complaint

If you have any concerns about the processing of your personal information, you can contact us directly. We will take your complaint seriously.

Active Account Information

All relevant information will be retained for as long as your account is active. This information is necessary for providing you with services and managing your account.

Closed Account Information

Even after an account is closed, certain information is retained for a specified period due to legal and regulatory obligations. Financial transaction records, identity verification documents, and compliance-related information fall into this category in particular.

Anonymized and Aggregated Data

For the purpose of improving service quality and analysis, information may be retained indefinitely in anonymized and aggregated form, as it is not possible to identify any individual from such data.

Privacy of Minors

26bd strictly does not collect information from minors (those under 21 years of age). Age is verified during the registration process. If a parent or guardian learns that their child has registered on our platform, please contact us immediately.

Special Protection for Sensitive Information

We do not collect sensitive information such as health data, religious beliefs, political opinions, or ethnic identity. If such information is ever required for any reason, we will obtain explicit consent.

International Data Transfers

Due to technical infrastructure requirements, your information may be processed outside Bangladesh. In such cases, we ensure that the receiving party provides a level of protection equivalent to this privacy policy.

Notice of Changes

26bd may update this privacy policy from time to time. If any significant changes are made, we will display them prominently on our platform and notify registered users by email.

Continued Use After Changes

Continued use of our platform after a policy change will indicate that you have agreed to the updated policy. We recommend that you review this policy regularly.

Previous Versions

If you have any questions about a previous version of the privacy policy, please contact our support team. We are always ready to provide the necessary information.

Our Data Protection Team

For any requests or questions about the protection of your personal information, contact our dedicated data protection team directly. Our team provides support in Bengali via 24/7 live chat.